Hospitality technology shapes every part of the guest experience—from discovery and reservation through arrival, payment, dining, entertainment, and the trip home. Splashwire keeps the systems behind tourism, lodging, venues, events, and guest service secure, connected, and ready when the doors open.
Hotels, restaurants, event spaces, attractions, sports and entertainment venues, and hospitality operators bring together public spaces, seasonal teams, high transaction volumes, guest networks, ticketing, reservations, food and beverage, facilities, and back-office systems. The technology must be easy for guests and staff to use without weakening security.
Splashwire combines managed IT, cybersecurity, PCI DSS support, networking, cloud, business continuity, project delivery, and executive technology leadership under one accountable partner—supporting both daily operations and the busiest dates on the calendar.
Our experience reflects the complete guest journey across lodging, dining, weddings and banquets, meetings, catering, ticketed sports and entertainment, special events, community experiences, and venue operations. We understand how front-desk teams, box offices, food and beverage, sales, event staff, facilities, finance, and leadership depend on different systems while serving the same guest.
Splashwire supports the infrastructure and integrations behind property and reservation systems, booking engines, point of sale, ticketing, online ordering, payment terminals, event management, digital signage, surveillance, access control, Microsoft 365, voice, and back-office applications. We coordinate vendors, connectivity, identity, endpoints, and support so issues do not fall between providers.
Guest Wi-Fi, staff networks, mobile devices, point-of-sale terminals, offices, kitchens, meeting rooms, event spaces, and public venues all compete for dependable connectivity. Splashwire designs and manages secure switching, wireless, firewalls, segmented networks, resilient internet, cloud services, and monitored infrastructure that can scale for occupancy, event attendance, and seasonal demand.
Hospitality organizations may accept payment at the front desk, restaurant, bar, box office, website, phone, mobile terminal, event space, or online store. Splashwire helps identify the cardholder data environment, segment payment systems, secure endpoints and accounts, manage vulnerabilities, coordinate service providers, document shared responsibility, maintain evidence, and prepare for the appropriate validation process. Outsourcing payment processing can reduce scope, but it does not remove the merchant’s responsibility to protect account data and oversee providers.
Hospitality does not stop at 5 p.m. Splashwire provides 24×7 help desk, monitoring, managed infrastructure, cybersecurity operations, vendor escalation, and incident support with priorities built around arrivals, service periods, events, and revenue-critical systems. Staff get one place to call when a technology issue threatens the guest experience.
Splashwire plans for outages before a sold-out event, full hotel, or peak dining period puts recovery to the test. We combine monitored backup, resilient connectivity, recovery planning, infrastructure lifecycle management, incident procedures, and regular testing so leadership understands which systems are critical and how operations can continue.
Our fractional vCIO and vCISO services help hospitality leaders budget, plan property and venue upgrades, manage technology vendors, improve PCI readiness, prepare for events and seasonal demand, evaluate new guest experiences, and align security with growth.